INSIGHTS is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of: -Regional Experience-15 years serving the regional industry -Industry Journals-spear-headed by Telephony Middle East- -International Accreditation with recognised Global Industry Bodies like ICMI, CIAC, etc. -Accredited Call Centre Training Programs in English & Arabic -Certified Call Centre Management Training Programs -Call Centre Trainer Certification Programs -Call Centre Training Material and Associated Resources -Region?s only dedicated Call Centre Conferences and Exhibitions -Call Centre Consulting and Managed Services