Dubai government has become the world's first government to turn 100 percent paperless, as per the Emirate's Crown Prince, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. The Prince pointed out savings of a whopping 1.3 billion Dirham (USD 350 million) and 14-million-man hours, through this step.
The Government of Dubai’s all internal, external transactions and procedures are now 100% digital and managed from a comprehensive digital government services platform.
The world’s leading digital capital
Prince Sheikh Hamdan, in his statement, said that the achievement of this target marks the beginning of a new stage in Dubai's journey to digitize life in all its aspects - a journey rooted in innovation, creativity, and a focus on the future. He further added that this accomplishment also reinforces Dubai's status as a world-leading digital capital and its status as a role model in designing government operations and services that enhance customer happiness.
Earlier, the US, UK, Europe and Canada have already been expressive of their plans to digitize government operation on a larger scale, which encompass government procedures and citizen identifications. However, sceptics have always argued about such a step's vulnerability to cyber-attacks.
The Dubai Crown Prince stated that the government plans to implement advanced strategies to create and enhance digital life in Dubai over the next five decades.
He added that the new phase of Dubai's digital journey will enable and empower future governments to meet the expectations of the residents of a thriving smart city and provide them with renewed opportunities for prosperity, sustainable development, and happiness.
The five-phase paperless strategy
The Dubai Paperless Strategy was implemented in 5 consecutive phases, each of which enlisted a different group of the Dubai Government's entities. And by the end of the fifth phase, the strategy was completely implemented across all 45 government entities in the emirate. These government entities provide more than 1,800 digital services and over 10,500 key transactions.
This move is expected to cut paper consumption by more than 336 million papers, besides saving more than 1.3 billion Dirham (USD 350 million) and over 14-million-man hours across the Dubai Government.
A step towards the smart city experience
This 100% digital transformation in the Dubai Government is expected to enrich the smart city experience for all residents, entirely removing the need for paper transactions and documents - be they handed out to customers or exchanged between employees across government entities.
And digitalization will also assist to provide exceptional experiences for residents through the DubaiNow application, which allows access to more than 130 smart city services in 12 major categories.
SOURCE : INDIA TIMES