Embarking on a seamless journey through UAE airports involves understanding the available support services. Discovering how to secure wheelchair access, access medical assistance, or take advantage of the airport's 'Meet and Greet' service ensures a stress-free and comfortable travel experience. This guide will walk you through the steps to navigate and make the most of these essential services, providing valuable insights for a smoother journey through UAE airports.
Requesting Wheelchair Assistance
To secure wheelchair assistance at the airport, it's crucial to notify your airline 24 to 48 hours prior to your journey and before completing online check-in.
Upon informing your airline, a dedicated airline or airport staff member will guide you from your flight to the designated pick-up area upon arrival.
Dubai International Airport (DXB) and Dubai World Central (DWC) offer specialized services for individuals requiring special assistance. This encompasses exclusive check-in zones, complimentary parking for People of Determination drivers, priority drop-off locations, and wheelchair accessibility. The airports are also equipped with specialized ambulifts (high lifts) to aid passengers facing challenges with aircraft steps, particularly when the plane is parked remotely.
For departures from Dubai International Airport (DXB), wheelchair services can be accessed from the curbside of Terminal 3 or the check-in counters in Terminals 1 and 2.
Charges: If you're traveling through Dubai Airports, wheelchair access is provided at no cost.
How to Get Special Assistance for Medical Conditions at Dubai Airport?
Dnata, the Dubai-based air and travel services provider, offers specialized assistance for passengers with medical conditions and mobility challenges.
Booking with Dnata for Special Needs: To request this service, you can complete the 'Special Assistance Bookings' form on the Dnata website (dnatatravel.com) or reach out to the customer help center at 800 36282.
Dnata caters to your specific needs by arranging assistance either at the airport or during the flight. Additionally, they can assist with booking accessible accommodation and coordinate transportation to your hotel or residence.
How to Request Special Assistance from Dnata
1. Access the dedicated page at https://www.dnatatravel.com/help/special-assistance.aspx and complete the form with essential details, including:
• Contact person's name
• Passenger's name requiring assistance
• Specific medical condition
• Email address
• Mobile number
2. Choose the type of booking:
• Flight Only
• Hotel Only
• Flights and Hotel
3. If airport or flight assistance is needed, input the departure date, indicate wheelchair availability, and:
• Specify destination and departure airports
• Provide outbound and return times
• Indicate the number of passengers
4. Include any additional flight details and specific requirements as necessary.
Dnata Service Charges: Once you've submitted the necessary details in the form, a Dnata customer service representative will provide you with a customized quote. Dnata determines the service cost based on the specific level of assistance needed.
Versatile VIP Assistance: Experience Dubai Airport Meet and Greet With "Marhaba"
Whether you're embarking on a first-class, business-class, or economy journey, Dubai Airport offers the exclusive 'Marhaba' Meet and Greet service.
Accessible Support for All: 'Marhaba' extends its premium assistance to all travelers, ensuring a smooth journey through airport procedures and security checks.
Efficiency in Every Step: A dedicated 'Marhaba' representative takes charge, expediting immigration, streamlining security clearance, and arranging porter assistance for swift baggage claims.
Tailored Assistance for Diverse Needs: 'Marhaba' proves invaluable for families, seniors, business travelers, People of Determination, and those with language barriers.
How to Book Your 'Marhaba' Service: A Step-by-Step Guide
• Visit the official website at www.marhabaservices.com/ae/english.
• Navigate to the site's menu and select 'Airport Meet and Greet Services.'
• Opt for one of the service options: arrival, transfer, or departure.
• Specify the airport relevant to your travel plans.
• Enter your intended date of service.
• Select the number of passengers, distinguishing between adults, children, or infants.
• Explore the array of services offered in 'Marhaba' packages, each tailored to different passenger needs.
• If desired, indicate the need for a wheelchair service (additional cost of Dh120).
• Complete the process by clicking on 'Check Availability.'
In just a few moments, the 'Marhaba' service will verify the availability of services for your selected date and flight. Proceed by clicking 'Add to Cart' and conveniently pay the fees online.
For alternative booking methods, feel free to reach out to the customer service center at 800 627 4222.
'Marhaba' Service Charges
The fees for the 'Marhaba' service are contingent on the chosen package, spanning from a fundamental option for expedited airport processing to VIP services that encompass a chauffeur-driven luxury car:
• Fast track: AED 80
• Bronze: AED 90
• Silver: AED 136
• Gold: AED 273
• Family: AED 225.75
• Elite: AED 1,050
Assistance with Baggage at Dubai Airport
Explore hassle-free solutions for carrying your bags at Dubai Airport, whether you're with family or simply need support at baggage claim. Use the sevices available at stationed porters at the departure entrance or baggage reclaim section.
Charges: AED 40
Tailored Support for People of Determination
For individuals identified as People of Determination or those with family members falling under this category, Dubai Airports in Terminals 1, 2, and 3 offer specialized services. These services are designed to facilitate a seamless experience, assisting People of Determination through check-in, immigration, and boarding procedures effortlessly.