Having trouble resolving an issue with the company? Don't fret – navigating the process of raising a complaint can lead to a swift resolution. In this guide, we'll walk you through the steps to effectively raise a complaint with your district cooling company in Dubai. From contacting customer service to escalating your concerns, we'll provide you with the insights you need to ensure your issue is addressed promptly and efficiently.
Living in an apartment or villa served by a district cooling company in Dubai gives you the avenue to address any consumer grievances via the Dubai Supreme Council of Energy (DSCE). As the regulatory authority overseeing district cooling policies, DSCE collaborates with relevant entities to ensure efficient energy delivery while prioritizing environmental preservation. If you encounter any issues, DSCE serves as the platform to voice your concerns and seek resolutions.
The DSCE website, dubaisce.gov.ae, offers a platform for consumers to lodge complaints regarding district cooling services. However, it's important to note that they advise customers to attempt resolving the issue with their service provider before utilizing this service. Failure to do so may result in the complaint not being processed, as stated on the website.
How to File a Complaint with DSCE
If you've already tried addressing the problem with your district cooling service provider without success, you can escalate the issue to DSCE by following these steps:
1. Go to the DSCE contact page at https://dubaisce.gov.ae/en/contact-us/.
2. Select the option 'For DC complaints: Click here' to access the complaint form.
3. Click on 'Start now' to begin.
4. Fill in your details including first name, last name, contact email, and phone number.
5. Choose the company you're lodging the complaint against from the dropdown menu.
6. Provide your account number, building name, and apartment number.
7. Select the complaint type from options like billing, deposit, or disconnection.
8. Describe your complaint in detail, including relevant billing information for support.
9. Once done, click 'Submit' to send your complaint.
Taking these steps ensures your complaint is properly lodged for swift resolution.
After submitting your complaint, the complaints team will conduct an investigation and may reach out to you for additional information or updates. The website suggests allowing two weeks for the complaint to be assessed. It's important to regularly check your email for messages from DCComplaints@RSBDubai.gov.ae regarding the status of your complaint.
What's the expected resolution time for the complaint?
After submitting your complaint, the complaints team will conduct an investigation and may reach out to you for additional information or updates. The website suggests allowing two weeks for the complaint to be assessed. It's important to regularly check your email for messages from DCComplaints@RSBDubai.gov.ae regarding the status of your complaint.
Also Read: Top Rated AC Repair Services In UAE: Get Your AC Fixed Today