Emirates IDs are the most important identification documents for UAE residents and they must always be carried with them. In addition to granting access to government services, the ID also links to important documents like your health insurance and UAE Pass. The following steps explain what you need to do if your identity has been stolen, lost, or even damaged in any way.
Before requesting a replacement ID card, it is important to report the missing card.
Report the incident as soon as possible:
If you believe your Emirates ID has been stolen or lost, you should immediately contact the nearest customer happiness centre of the Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP). By doing so, the stolen or lost card will be deactivated, ensuring that it cannot be misused by others.
Check out customer happiness centers location and contact details in UAE
In order to register your lost ID, you must ask the ICP for confirmation of the ID number or a copy of the lost ID, according to the UAE government portal. Bring the old card in case of damaged cards.
The following documents must be presented to prove your identity when filing a report for a stolen or lost ID:
1. It is mandatory for expat residents to bring their original passport stamped with a valid residency permit.
2. For the lost ID of children under age 15, a copy of the child's original birth certificate must be provided along with a passport photo that is coloured against a white background.
3. Emirates nationals must bring an original, valid passport and a family book.
4. Those from the GCC must provide proof of residency in the UAE.
Apply for a replacement card:
The application for a replacement card can be submitted at the ICP Customer Happiness center itself. A replacement card can also be obtained through the ICP website, the ICP smartphone application, 'ICP UAE', or at an accredited typing center.
Documents needed
Document requirements differ based on the status of the applicant.
For expatriate residents: Documents
-A copy of your ID card or the ID card data.
-An original valid passport.
-An original residence permit.
-For those under 15 years of age, the elderly, and people with disabilities, a personal photo (4.5 x 3.5 cm) with a white background is required. Check out the new requirements here.
Read: Have You Applied For A UAE ID? Take A Look At The New Photo Requirements
Documents for children under 15 years of age
-Original birth certificate.
-Passports or Emirates ID cards of parents.
Documents for diplomats
-The original diplomatic/consular card/membership card of international organizations to be exempted from the fee for issuing an identity card to members of diplomatic and consular missions, and to international organizations within the country.
-Medical certificates issued by the Ministry of Health and Prevention (MOHAP) or health authority in the UAE exempting people with disabilities or the elderly from ID card fees.
-If the applicant is not present, the original agency certificate for the representative acting on behalf of the applicant (the lost identity card owner's original passport must also be brought).
Documents for UAE citizens
-Data from the ID card or a copy of the ID card.
-Children under 15 years of age, seniors, and persons with disabilities who are unable to reach service centers and who have medical reports require a personal photo (4.5 x 3.5 cm) with a white background.
-Original birth certificate, if younger than 15 years old.
-Passport or Emirates ID card of one of the parents (for those under 15 years old).
-A certificate issued by the Ministry of Community Development (for social security beneficiaries) certifying exemption from fees for the issuance of an ID card.
-Those with disabilities or senior citizens are exempt from payment of delays and issuance fees for ID cards with a valid medical report issued by MOHAP or health authorities in the Emirates.
-If the applicant is not present, the original agency certificate for the representative acting on behalf of the applicant (the lost identity card owner's original passport must also be brought).
Applying for ID card replacement through an ICP or typing center:
The documents and fees would only need to be submitted at an ICP Customer Happiness Center or an accredited typing centre if you are applying for the replacement card. A replacement card will be issued five working days after the application is submitted.
Online application process:
You can apply for a replacement card online by following these steps:
1. You can request a replacement ID card from the ICP by visiting their website. By clicking on the link below, you can directly access the service: https://icp.gov.ae/en/service/replace-lost-damaged-id-card/
2. Then click 'Start Service'.
3. Create a new account with ICP or log in with your UAE Pass account.
4. The next step is to choose whether you are an Emirati, a GCC citizen, or a UAE resident.
5. Complete the application form with your personal details, such as your address, phone number, and date of birth.
6. Upload all the required documents.
7. Use a credit or debit card to pay the service fee.
8. You will receive a text message or email once you have submitted your application and paid the service fee to track the progress of your Emirates ID.
9. The Emirates ID must be collected from an Emirates Post Office branch or delivered by a registered courier service.
Five working days are required for the application process.
Emirates ID replacement fees
The cost of replacing a lost or damaged ID: AED 300
If you apply through a typing center, the fees are: AED 70
Fees for eForms on the ICA website (if applying online): AED 40
If you want to apply for ICA's express service, you must pay an additional fee of: AED 150.
Also Read:
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Have You Applied For A UAE ID? Take A Look At The New Photo Requirements
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