Losing valuable belongings such as a phone, wallet, passport, or cherished jewelry can evoke significant concern, especially when far from home. Fortunately, navigating such distressing situations in Dubai is met with reassurance, thanks to the proactive measures taken by Dubai Police. Offering a range of convenient and efficient avenues for reporting lost items, they not only alleviate immediate worries but also bolster the chances of successful recovery. In this bustling metropolis where travelers and residents alike traverse bustling streets and vibrant markets, knowing how to respond when belongings go missing is essential for peace of mind. From swift online reporting systems to personalized assistance, Dubai Police stands ready to assist, ensuring a seamless process towards reclaiming lost items and alleviating the stress of such occurrences.

In numerous cases, both tourists and residents have experienced misplacing valuable items such as luxury watches, jewelry, and cash in Dubai, only to have them promptly returned by Dubai Police, sometimes within minutes or even after a significant period. 

To report lost belongings in Dubai, the initial step involves applying for a 'Lost Certificate'. Additionally, retracing your steps is advised as it could potentially aid in locating the missing item independently.

How to Obtain a 'Lost Certificate for Lost Items in Dubai

First, try retracing your steps as this could lead you to find your missing item on your own.

If the item is still not found, proceed to report it by applying for a 'Lost Certificate' via the Dubai Police app, accessible on both iOS and Android devices. This will simplify and expedite the reporting process.

Here's a step-by-step guide to applying for a lost certificate:

1. Open the Dubai Police app and navigate to the services section at the bottom of your screen. Look for the 'Lost Certificate' service.

2. Fill out the form with the necessary details. If you're a UAE resident, provide your Emirates ID number and email address. For visitors, input your passport number, date of birth, nationality, and email address.

3. Select the type of item you've lost from the dropdown menu. Specify the category (e.g., jewellery) and sub-category (e.g., ring, necklace, bracelet). You can also upload a picture of the lost item if available.

4. Enter the date and time of the loss, along with the location details. You can either manually enter the location or pin it on the map. Additionally, provide a brief description of the place.

5. Complete the captcha verification and submit your application. Pay the service fee using your credit or debit card. Upon successful payment, you'll receive a transaction number for tracking purposes.

6. Rest assured, once your application is processed, you'll receive the certificate via email, along with a receipt for the application fee.

Cost of Lost Certificate:

Here are the fees associated with applying for lost certificates through the Dubai Police app:

Service fee: AED 50
Knowledge and innovation fee: AED 20
Additional fee for applying through Smart Police Stations (SPS): AED 100

How Long Does It Take to Retrieve a Lost Item with Dubai Police?

Upon submitting your application for a lost certificate, the Lost and Found department at Dubai Police takes charge of your case. While there's no fixed timeframe for retrieving lost items as it varies case by case, Dubai Police has been known to return missing items swiftly. In some instances, items have been recovered within minutes or as quickly as half an hour.

For expedited assistance or to learn more about filing a report, you can opt to utilize a Smart Police Station (SPS) or contact Dubai Police's non-emergency hotline at 901.